02034888123, 07501170101

Terms and Conditions

1. General This agreement is established between you, the user of this website, and https://applycscscard.com/, referred to here as “we,” “us,” or “you.” By using this website, you agree to be bound by these Terms and Conditions from your first visit. If you do not agree to these terms, please stop using the site immediately.

Please note that we are not affiliated with CSCS or CITB. Using our service incurs a fee. We reserve the right to modify these policies and terms at any time without notice.

2. Your Right to Cancel You are entitled to cancel an order within the legally allowed period of 14 days; however, once the service has begun, it is considered provided, and cancellation rights end. For more details, refer to our Cancellation Policy.

In cases where we make an error with your booking, we will do our best to correct it. If correction isn’t possible, we will refund our service fee.

Please be aware that test dates and times are based on availability, so your preferred time may not always be available.

For all inquiries, please use our Contact Us form. We aim to respond within 24 hours, excluding weekends and public holidays.

3. Cancellation/Refund Policy

  • No refund is available if you cancel your test within 4 full working days before the test date and we have confirmed your requested date. For cancellations made more than 4 days before the test date, a refund will be issued for each test, minus a £20 administration fee. All refund requests must be submitted within 14 days of the original order to be eligible.
  • Alternatively, you can reschedule at no additional cost if the request is made more than 4 full working days before the test.
  • Cancellations are accepted only in writing via email or the contact form, using the same email address associated with the payment.
  • Refunds will be credited back to your debit or credit card within 10 working days of a valid request. Please contact us if there is a delay beyond this timeframe.

4. CSCS Cards For Business Customers, any refund requests after order placement will incur a £20 administrative fee. If we find that your documents do not meet the requirements for the CSCS card, a £20 fee will also apply.

For Non-Business Customers, if a refund is requested after we have started processing your application, there will be a £20 fee per card. Service initiation is marked by the submission of required documents through our system. If incorrect documentation is provided, a £20 administration fee will also be charged.

  • Submitted CSCS card applications are non-refundable.
  • New or renewed CSCS cards may not always be issued automatically.
  • You will receive a link to upload documents required for your CSCS Card application, which must be done within 60 days to maintain eligibility for a refund.
  • We may reach out for additional information via email—please check your junk/spam folder. Respond within 60 days with any requested information; otherwise, your application may be voided with no refund.
  • Contact us if you do not receive your CSCS card or any communication within 14 days of applying.
  • It is your responsibility to ensure you have or will acquire the relevant qualifications for a CSCS card within 60 days. If the necessary qualifications are not provided within this timeframe, no refund will be given. If a refund request is made within 60 days for an application that hasn’t been submitted, we will provide a full refund, minus a £20 administration fee.
  • Generally, CSCS cards take 5-10 working days to arrive once we have received all required information. However, we cannot guarantee delivery timelines due to potential COVID-related delays, as we do not directly issue the cards.

Business Customers are defined as those using business information (email or address) related to the construction industry.

5. Revision Guides All printed guides and books are eligible for a refund within 14 days of purchase. However, online versions are non-refundable once accessed.

6. Reschedule Policy If you wish to reschedule your test, this must be done at least 4 full working days before the scheduled test date. Rescheduling requests within 4 days of the test date will not be accommodated. We provide free rescheduling services as long as it is within this timeframe. Please use our Contact Us form for assistance.

You can find CITB’s fair processing notice here: https://www.citb.co.uk/utility-links/terms-conditions/website-terms-conditions/


7. Cancellations and Changes Test centers reserve the right to modify test dates and times without prior notice. Should this occur, we will offer alternative options based on availability.

Construction Certification, CITB, CSCS, and individual test centers do not accept responsibility for any claims, losses, liabilities, costs, or expenses arising directly or indirectly from test cancellations, changes, or the non-issuance of a CSCS card.

Retake Option: When purchasing a CITB test with a retake option:

  • Only one free retest is permitted.
  • Retests are non-transferable to other individuals.
  • Candidates must book their free retest within 7 days of a failed test by emailing us.

8. Fit for Purpose When placing an order, it is the customer’s responsibility to ensure the selected product or service is suitable. We are not liable for incorrect choices based on information or guidance obtained from this website, by phone, email, or other communications. Customers should consult their site foreman or employer to confirm the correct card, course, or test.

9. Absolute COVID Exclusion Policy We, including our staff and any affiliated or subcontracted test centers, are not liable for any claims, losses, liabilities, costs, or expenses directly or indirectly resulting from COVID-19 or SARS-CoV-2, including related fears or preventive actions. This policy also covers any associated mutation or variant.

10. Pricing An administration fee is applied to our services, which include the ease of website use, form submissions, application checks, scheduling, rescheduling of test dates, test date cancellations, general guidance, and support to help applicants get onsite faster, saving time and costs. Our service fee ranges from £21 to £29 per application, inclusive of VAT. Total service fees are as follows: CITB test: £43, CSCS card: £65, Health and Safety Awareness course: £156, and revision material: £19.95. We may adjust these prices without prior notice.

11. Health, Safety, and Awareness Online Course

  • Each user must have a unique email address to set up an account.
  • A computer or laptop with a webcam, speakers, microphone, and Google Chrome browser meeting minimum specifications is required to take the course. (Details below)
  • Completion of the exam registration form and presentation of valid ID are required before taking the exam.
  • The exam can only be taken after completing the entire course.
  • Candidates must present valid photo identification (e.g., passport, driver’s license, work-related ID with photo and full name) before the exam.
  • If an exam is missed or failed, a rebooking fee of up to £60 will be applied.
  • This course does not include the CITB Health, Safety, and Environment Test for Operatives or a CSCS card; both must be booked separately via our website.
  • Upon completing the final exam, certification may take up to 14 days to arrive from the awarding body; this is standard in the industry.
  • The course and final assessment are only available in English.
  • The course registration is non-transferable.
  • Refunds are not available for this course. However, if you have not logged in, a full refund (minus a £50 administrative fee) is available within 30 days. After 30 days, or if you have logged in, refunds are not available.
  • The course and exam must be completed within 12 months of purchase. After this period, access will expire, and no refund will be given.

12. Test Centre’s Right to Cancel

  • The test centre may cancel or reschedule a test (including same-day cancellations) if unforeseen issues arise, such as power failure or security alerts. In such cases, an alternative test date will be offered.
  • The test centre reserves the right to terminate the contract if any terms and conditions are materially breached.
  • If a CITB test is booked, service is deemed rendered.
  • CSCS card applications must be submitted within 30 days of test completion, or they become invalid and require reapplication.
  • Online CSCS green card courses are non-refundable, non-cancellable, and cannot be modified.

Intellectual Property

  • Except for third-party intellectual property as specified, all website content—such as text, graphics, images, sound clips, video clips, page layout, code, and software—is owned by us, our affiliates, or relevant third parties. By using this website, you acknowledge this material is protected under UK and international intellectual property laws.
  • You may not copy, store, distribute, or reuse website material without prior written permission unless explicitly stated.
  • Intellectual property rights in product images and descriptions belong to the respective manufacturers or distributors unless otherwise noted.
  • Website material may be reused without permission where permitted under Chapter III of the Copyright Designs and Patents Act 1988.
  • This website may contain links to other sites; we are not responsible for their content and disclaim any liability for losses arising from their use. Linking does not imply endorsement.

13. Links to this Website

  • Links to the homepage may be made without prior permission. Deep linking (linking to specific pages) requires our permission. For more information, please use the Contact Us page.

14. Termination and Cancellation

  • Either party may terminate the account. If terminated by us, an explanation will be provided via email, though we reserve the right to terminate without cause.
  • Terminating the account does not cancel pending orders or payments, and service will proceed.
  • We may cancel orders or payments without giving a reason before processing.
  • Refunds will not be given unless the service cannot be delivered. Any refunds will be at our discretion, minus administration fees.
  • Services begin immediately upon order completion and are non-cancellable.
  • Termination by us will result in a refund for services not commenced; however, statutory consumer rights remain unaffected.

15. Services, Pricing, and Availability

  • Customers are responsible for ensuring the selected services or products meet their needs; we are not responsible if they do not.
  • While service descriptions aim to be accurate, we are not liable for minor variations.
  • We are not responsible for any documentation not received from an awarding body.
  • The person completing the online booking (the “booker”) is responsible for ensuring all legal requirements are met.
  • We are not liable for incorrect information, ineligibility, or documentation failures.
  • We do not issue test pass certificates or documentation, nor are we affiliated with official entities.
  • All prices are correct at publication and include VAT, though prices may change without notice. If prices change after an order is placed, the original price will be honored.

16. Website Owner

  • “We,” “you,” or “us” refers to the website owner, 202 High Road, Ilford, England, IG1 1QB, United Kingdom

17. Communications

  • Notices/communications should be sent by post to our address or via our Contact Us page. Notices sent by post are deemed received three working days after posting; email correspondence is deemed received within two working days.

18. Provision of Services

  • Service provision starts upon receipt of full payment or as specified in these terms.
  • Confirmation is deemed received once we send an email or SMS. We are not liable for customer errors.
  • Services will follow these terms and conditions. If services differ from the order, contact us within seven days; we will rectify errors within 14 working days.
  • We may exercise discretion regarding service alterations; factors include prior use and service characteristics.

19. Privacy

  • This website is governed by our privacy policy, in line with GDPR and data protection laws.
  • By accepting these terms, you consent to us and our partners contacting you about courses, certifications, and relevant training unless you opt-out.

20. Disclaimers

  • No warranty or guarantee is made regarding the website’s fitness for specific purposes, security, or accuracy. The website does not constitute advice or a contractual offer.
  • We are not liable for damages from the website’s use, nor do we guarantee uninterrupted service.
  • We may update the website, its content, and terms without prior notice; users are bound by any updates upon use.

Changes to Terms and Conditions

  • We reserve the right to change the website and its content at any time, with changes applying to current and future orders in compliance with applicable law.

Availability of the Website

  • The service is provided “as is,” without guarantees of defect-free or fault-free service. We are not liable for disruptions outside our control, such as ISP or host equipment failure or legal restrictions.

21. Limitation of Liability

  • To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from the use of this Website or any information contained therein. Users acknowledge that they use the Website and its content at their own risk.
  • While every effort has been made to ensure that these Terms and Conditions comply with the relevant provisions of the Unfair Contract Terms Act 1977, any term found to be unlawful, invalid, or otherwise unenforceable will be considered severed from these Terms and Conditions, and this shall not affect the validity or enforceability of the remaining Terms and Conditions. This clause applies only within jurisdictions where a particular term is deemed illegal.

22. No Waiver

  • If any party to these Terms and Conditions fails to exercise any right or remedy contained within these terms, this should not be interpreted as a waiver of that right or remedy.

23. Third Party Rights

  • Nothing in these Terms and Conditions shall confer any rights on any third party. The agreement created by these Terms and Conditions is solely between you and us.

24. Law and Jurisdiction

  • These Terms and Conditions, along with the relationship between you and us, shall be governed by and interpreted in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
  • If any section of these Terms and Conditions is found to be unenforceable (including any provision in which we exclude liability to you), the enforceability of any other section shall remain unaffected.

Copyright©2024. All Rights Reserved.